Refund policy

Refund Policy

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Returns

If you need to return your item, please do so within 14 days of receipt. Your return must be in original packaging and in the condition you received it. Please note that earrings are non-returnable and non-exchangeable items unless faulty. Gift cards and vouchers are also non-returnable, and sale items cannot be refunded. 

Return shipping fees are the customer's responsibility for domestic and international returns. We always recommend that you return your piece via tracked post to ensure it arrives safely with us, as we can only guarantee that we will receive your returned item if it is registered post. Once your return is received, it is processed within 14 working days & you will receive email confirmation accordingly. Refunds are applied to the original payment method within 5-6 days after approval. Please get in touch with your bank if delays occur

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